SOCIAL HEALTH AUTHORITY Is Hiring!

ABOUT SOCIAL HEALTH AUTHORITY (SHA)

The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 and mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare. SHA is responsible for administering the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, and Critical Illness Fund in collaboration with stakeholders.
To enhance institutional capacity and deliver on its mandate, SHA Board seeks to recruit visionary, result-driven, and experienced professional for the following positions;

Assistant Director, Customer Experience | SHA/159/2025 

Term Permanent and Pensionable | Positions: 1 | Deadline: Aug. 19, 2025, 6 p.m.

Minimum Qualifications:

Masters Degree

Job Term:

Permanent and Pensionable

Position Level:

SHA 4

Number of positions:

1

Qualifications, Skills and Experience Required:

1. Cumulative service period of twelve (12) years of relevant work experience, three (3) of which must be in the grade of Principal Corporate Communications Officer or a comparable position
2. Bachelor’s degree in Public Communication, Public Relations, Mass Communication, Marketing, or its equivalent qualification from a recognized institution.
3. Master’s degree in Public Communication, Public Relations, Mass Communication, Marketing, or its equivalent qualification from a recognized institution.
4. Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution.
5. Member of a relevant professional body where applicable and in good standing.
6. A valid practicing license where applicable from a recognized institution.
7. Proficiency in computer application.
8. Shown merit and ability as reflected in work performance and results.

Responsibilities:

1. Developing, implementing, and reviewing policies, guidelines, regulations, and guidelines on customer experience.
2. Monitoring the implementation of the Citizen Service Charter.
3. Monitoring the implementation of departmental plans and strategies.
4. Participating in the development of customer satisfaction survey tools.
5. Onboarding SHA products to customers for their confident use of services.
6. Gathering and analyzing customer feedback to identify areas for improvement and strategic decision-making.
7. Customer Complaints Management and Resolutions.
8. Maintaining relationships with various account holders/Accounts Management through the CRM system.
9. Producing guidance to officers on SHA products.
10. Creating and maintaining creative content for digital platforms.
11. Managing communication infrastructure through reviewing the knowledge base.
12. Ensuring continuous training of Customer experience officers for quality and consistency of service.
13. Developing best practices in Customer experience strategies and managing the customer journey.
14. Creating contributor awareness and encouraging responsible and informed contributor choice.
15. Coordinating Customer Experience activities.
16. Analyzing customer feedback reports for strategic decision-making.
17. Monitoring and evaluating the work performance of subordinates.

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Assistant Director, Supply Chain Management | SHA/161/2025 |

Term Permanent and Pensionable | Positions: 1 | Deadline: Aug. 19, 2025, 6 p.m.

Minimum Qualifications:

Masters Degree

Job Term:

Permanent and Pensionable

Position Level:

SHA 4

Number of positions:

1

Qualifications, Skills and Experience Required:

1. Cumulative service period of twelve (12) years of relevant work experience, three (3) of which must have been at the grade of Principal Supply Chain Officer or a comparable position.
2. Bachelor’s degree in Supply Chain Management, Commerce (Supplies Management option), Procurement or its equivalent qualification from a recognized institution.
3. Master’s degree in Supplies Chain Management, Commerce (Supplies Management option), Procurement or its equivalent qualification from a recognized institution.
4. Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution.
5. Membership to a relevant professional body where applicable and in good standing.
6. A valid practicing license where applicable from a recognized institution.
7. Proficiency in computer application skills.
8. Shown merit and ability as reflected in work performance and results.

Responsibilities:

1. Initiating, formulating, and advising on policy on procurement and supplies.
2. Reviewing, updating, interpreting, and implementing existing procurement policies, regulations, and procedures.
3. Approving procurement plans in accordance with the budget process.
4. Reporting on the performance of suppliers and contractors.
5. Introducing modern inventory management techniques and approaches.
6. Approving disposal of unserviceable stores.
7. Overseeing implementation of e-procurement strategies.
8. Recommending disposal of unserviceable stores.
9. Conducting market research and surveys.

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CLICK HERE TO VISIT SHA WEBSITE FOR MORE OPPOTUNITIES

How to submit an application

Applications can be submitted via either application portal https://recruitment.sha.go.ke/ or physically delivered to SHA building 10th floor by clearly marking the position applied for on the envelop.