BRITAM Britam Kenya is a top financial services group offering insurance, asset management, banking, and property solutions across East and Sou
BRITAM
Britam Kenya is a top financial services group offering insurance, asset management, banking, and property solutions across East and Southern Africa
1. Senior Corporate Life Servicing Officer –
Primary Location: Kenya-Nairobi-Nairobi
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Purpose and Key responsibilities
Job Purpose:
The job holder will be responsible for ensuring effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.
Assist the Assistants/Officers to meet the set SLAs and TATs by providing basic guidance on processes and procedures.
Key responsibilities:
- Business Retention & Growth – Ensure retention by providing superior services, regular client visits and attending scheme renewal meetings to advise clients on cover enhancements.
- Relationship Management – Building strong and effective business relationships with our existing clients/intermediaries. Support collaboration with internal and external partners.
- Scheme Compliance – Ensuring all schemes are on-boarded, administered and managed in full compliance with existing legislation and internal processes and procedures.
- Risk and Compliance – Ensure compliance to procedures and processes.
- Credit Control – Participate in credit control meetings and assist in resolution of matters raised in the credit control meeting.
- Trainer and Subject Matter Expert – Serve as a subject matter expert and trainer to newly recruited Life Servicing Assistants.
- Member Education – Assist in planning member education and sensitization activities and initiatives.
- Reconciliation – Reconcile and prepare statements for assigned financial accounts and forward the same for approval to the Corporate Life Servicing Manager.
- Intermediary Management – Perform intermediary on boarding, prepare SLAs, ISAs and IPSAs and ensure sign of all intermediary related documents.
- Premium Collection – Manage premium collection and refund procedures for lost accounts. Monitor premium arrears for policy movements and share reports with Sales and Finance.
- Administration of combined solutions i.e. Group Life & GPA/WIBA policies.
- Generate and dispatch periodic customer statements.
- Prompt handling of queries from intermediaries and direct clients.
- Prepare reports as and when required.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Key Performance Measures:
As described in your Personal Score Card.
Knowledge, experience and qualifications required
- Bachelor’s degree in a business-related field.
- Professional studies in insurance – AIIK or ACII.
- 3-6 years’ experience in a busy insurance company.
- Technical/ Functional competencies:
- Knowledge of group life service operations.
- Knowledge of insurance industry and concepts.
- Planning and organization skills.
2. Assistant Claims Officer (3 Months Fixed-Term Contract) –
Primary Location: Kenya-Nairobi-Nairobi
Organization: Britam
Job Type: Contractual
Contract Type: Full-time
Deadline: 02-11-2025
Number of Openings: 1
Job Purpose and Key responsibilities
Job Purpose:
Control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.
Key responsibilities:
- Ensure all received claims are vetted and released to finance on time (Credit and reimbursement claims).
- Set the appropriate parameters for each admission and claims for IP and OP (claim reserve, initial authorized cost and duration).
- Interact with clients and service providers to ensure that the care is given within policy guidelines.
- Review medical reports and claims for compliance with set guidelines.
- Liaise with underwriters on scope of cover for the various schemes.
- Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
- Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
- Prepare periodic reports for management on medical claims.
- Ensure claims are processed within the stipulated time.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Key Performance Measures:
As described in your Personal Score Card.
Knowledge, experience and qualifications required
- Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
- Moderate understanding of insurance concepts.
- Professional qualification in FLMI, ACII and IIK.
- 5-8 years’ experience in case management two of which should be in a supervisory position.
3. Senior Legal Claims Officer – (2500004L)
Primary Location: Kenya-Nairobi-Nairobi
Organization: Britam
Job Type: Permanent
Contract Type: Full-time
Deadline: 04-11-2025
Job Purpose and Key responsibilities
Job Purpose:
Reporting to the Legal Specialist.
Key responsibilities:
- Review documents and pertinent requirements regarding an insurance claim.
- Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
- Advice customers regarding basic matters about their insurance coverage in relation to the insurance claim.
- Respond to both internal and external claims inquiries concerning benefits, claims processes, service providers, and the filing/completion of proper forms.
- Record all claims transactions including appointment of advocates, doctors and investigators.
- Ensure that matters allocated are constantly tracked and updated in the registers.
- Update legal claims registers for claims meetings and update the various claims reports
- Track and follow up on appeal deposits.
- Assist in giving advice on legal issues, compile comprehensive file notes both in the event of judgments and out of court matters.
- Assist in the review of reserves as per the reserving guidelines.
- Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences.
- Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order.
- Review status updates as received by advocates in an effort to keep abreast with all ongoing briefs and advice maintain adequate reserves based on the established reserving guidelines. and documentation received from the panel advocates.
- Process payments to insured’s and service providers.
- Assist on Third party recoveries when called upon to do so.
Knowledge, experience and qualifications required:
- Bachelors of degree in LAW LLB and PDG from KSL.
- Obtain the relevant CLE points in every given year.
- 4-6 years’ experience in insurance claims processing.
- Knowledge and experience in the insurance sector.
- CPA or AIIK or ACII and added advantage.
4. Assistant Legal Claims Officer – (2500004M)
Primary Location: Kenya-Nairobi-Nairobi
Organization: Britam
Job Type: Permanent
Contract Type: Full-time
Deadline: 04-11-2025
Number of Openings: 1
Job Purpose and Key responsibilities
Job Purpose:
Reporting to the Legal Specialist
Key responsibilities:
- Review documents and pertinent requirements regarding an insurance claim.
- Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
- Advice customers regarding basic matters about their insurance coverage in relation to the insurance claim.
- Respond to both internal and external claims inquiries concerning benefits, claims processes, service providers, and the filing/completion of proper forms.
- Record all claims transactions including appointment of advocates, doctors and investigators.
- Ensure that matters allocated are constantly tracked and updated in the registers.
- Update legal claims registers for claims meetings and update the various claims reports
- Track and follow up on appeal deposits.
- Assist in giving advice on legal issues, compile comprehensive file notes both in the event of judgments and out of court matters.
- Assist in the review of reserves as per the reserving guidelines.
- Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences.
- Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order.
- Review status updates as received by advocates in an effort to keep abreast with all ongoing briefs and advice maintain adequate reserves based on the established reserving guidelines. and documentation received from the panel advocates.
- Process payments to insured’s and service providers.
- Assist on Third party recoveries when called upon to do so.
Knowledge, experience and qualifications required:
- Bachelor’s of degree in LAW LLB and PDG from KSL.
- Obtain the relevant CLE points in every given year.
- 0-4 years’ experience in insurance claims processing.
- Knowledge and experience in the insurance sector and added advantage.
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