Mwananchi Credit Limited About us Established in 2010, Mwananchi Credit Limited has maintained an unparalleled effort of promoting fast financia
Mwananchi Credit Limited
About us
Established in 2010, Mwananchi Credit Limited has maintained an unparalleled effort of promoting fast financial services, which have been depended upon in Kenya. The vision is to empower individuals and businesses by providing customized loans for a wide variety of affordable financial needs.
I. Head of Credit Risk and Compliance
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Deadline: Nov 24, 2025
Role Overview.
Overseeing the organization’s credit risk strategy, policies, and procedures, while ensuring compliance with regulatory and internal requirements. The role ensures prudent credit risk management, promotes sound lending practices, and enforces adherence to all relevant laws, regulations, and internal policies to safeguard the company’s financial and reputational integrity.
Key Responsibilities
I. Credit Risk Management
- Develop and implement a comprehensive credit risk management framework aligned with the organization’s strategic objectives.
- Oversee the assessment, approval, and monitoring of credit exposures to ensure sound portfolio quality.
- Define and maintain credit risk appetite, policies, and lending standards.
- Monitor credit portfolio performance and identify emerging risks or trends.
- Oversee credit reviews, stress testing, and portfolio analysis to ensure asset quality.
- Recommend corrective actions on non-performing accounts and oversee credit recovery strategies.
II. Compliance Management
- Establish and manage an effective compliance program to ensure adherence to laws, regulations, and internal controls.
- Monitor and interpret regulatory developments related to credit, lending, and financial services.
- Develop and implement compliance policies, procedures, and training programs across the organization.
- Conduct compliance risk assessments and internal reviews to ensure continuous improvement.
- Serve as the primary liaison with regulators and external auditors on compliance and credit-related matters.
III. Governance and Reporting
- Prepare and present regular reports on credit risk exposure, compliance status, and key findings to the Board and Executive Management.
- Support the Board Risk and Audit Committees with insights on risk trends and compliance performance.
- Ensure proper documentation, record-keeping, and audit trail for credit and compliance functions.
IV. Leadership and Culture
- Lead and mentor the credit risk and compliance teams to enhance capacity and performance.
- Foster a strong risk and compliance culture across all business units.
- Promote ethical conduct, accountability, and continuous improvement in credit and compliance practices.
Qualifications and Experience
- Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field.
- Master’s degree or professional certification (e.g., CPA, CFA, CRMA, CISA, or Certified Compliance Professional) is an advantage.
- Minimum of 8–10 years’ experience in credit risk management and compliance, with at least 3 years in a senior leadership role.
- In-depth understanding of credit risk principles, regulatory compliance, and corporate governance.
- Strong experience with regulatory bodies, financial reporting, and internal controls.
Skills and Competencies
- Excellent analytical, credit appraisal, and problem-solving skills.
- Strong understanding of credit risk models, policies, and regulatory frameworks.
- High level of integrity, sound judgment, and attention to detail.
- Exceptional communication and stakeholder engagement skills.
- Leadership, strategic thinking, and decision-making abilities.
2. Senior Business Development Manager
Vacancies: 2
Branch(s): Eco Bank Towers, Mombasa Branch
Employment Type: Full-Time
Deadline: Nov 26, 2025
Role Overview
The Senior Business Development Manager – is responsible for driving business growth through client acquisition, product development, market expansion, and strategic partnerships. The role focuses on identifying and converting leads, building long-term client relationships, and achieving revenue targets for the Shimin product line. The position requires a balance of strategic leadership, strong sales execution, and regulatory compliance within the insurance and financial services environment.
Key Responsibilities
I. Business Growth and Client Acquisition
- Develop and execute business development strategies to achieve revenue and client acquisition targets.
- Identify potential clients through multiple channels and convert leads into active
- Expand the client portfolio through prospecting, referrals, and partnership networks.
- Meet monthly and quarterly revenue goals as per organizational targets.
II. Client Relationship Management
- Build and maintain long-term relationships with clients to enhance satisfaction and
- Identify opportunities for cross-selling and upselling across product lines.
- Resolve client concerns promptly and ensure an exceptional client experience.
- Strengthen customer loyalty through proactive engagement and personalized service.
III. Market Research and Product Development
- Conduct market and competitor analysis to identify emerging opportunities and industry
- Collaborate with management to design and develop innovative insurance products tailored to customer needs.
- Ensure product features, pricing, and positioning remain competitive and compliant.
- Support product launches and promotional campaigns to enhance market presence.
IV. Team Leadership and Development
- Lead, mentor, and motivate the business development team to achieve performance goals.
- Conduct regular training sessions to enhance sales techniques and product knowledge.
- Set clear targets, monitor progress, and provide performance feedback.
- Promote a high-performance culture focused on teamwork, accountability, and results.
V. Partnerships and Stakeholder Engagement
- Build and manage relationships with strategic partners, brokers, and corporate clients.
- Represent the company at industry forums, trade fairs, and networking events.
- Drive business collaboration and identify opportunities for strategic alliances.
VI. Compliance and Reporting
- Ensure full compliance with IRA (Insurance Regulatory Authority) regulations and company policies.
- Monitor licensing requirements and renewals for the team and the business line.
- Prepare and submit regular performance, sales, and compliance reports to
- Maintain accurate records of all business transactions and client interactions.
Qualifications and Experience
Education:
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Professional certification in Insurance (AIIK, ACII, or equivalent) is required.
- Master’s degree or training in Strategic Management or Leadership is an added
Experience:
- Minimum of 7–10 years of progressive experience in business development, sales, or insurance management.
- Proven experience leading teams and managing large client portfolios in the financial or insurance sector.
- Strong track record in revenue generation, market growth, and stakeholder management
Skills and Competencies
- Excellent leadership, negotiation, and client relationship management skills.
- Strong analytical, planning, and business acumen.
- Deep understanding of insurance products, underwriting, and regulatory frameworks.
- Exceptional communication and presentation abilities.
- Ability to develop and implement sales and marketing strategies.
- High level of integrity, accountability, and results orientation.
3. Branch Manager
Vacancies: 2
Branch(s): Homabay Branch, Voi Branch
Employment Type: Full-Time
Deadline: Nov 26, 2025
Role Overview:
We are seeking a dynamic and results-driven Branch Manager for our Trade Center Branch – Nairobi. The successful candidates will be responsible for overseeing branch operations, managing staff, ensuring compliance, and driving growth through excellent customer service and strategic sales initiatives.
Key Responsibilities:
- Oversee daily branch operations and monitor staff performance
- Achieve sales targets and grow the branch’s customer base
- Ensure adherence to all regulatory, legal, and compliance requirements
- Handle customer escalations and maintain high service quality standards
- Prepare, review, and submit branch financial reports
- Implement strategies to improve branch efficiency and profitability
Must-Have Qualifications:
- Bachelor’s degree in Business, Finance, or a related field
- 3–5+ years’ experience in a microfinance or financial institution (preferred)
- Proven leadership or supervisory experience
- Strong understanding of financial products and customer relationship management
- Excellent communication, problem-solving, and decision-making skills
What We Offer
- Competitive salary and performance-based incentives
- Opportunities for career growth and professional development
- Supportive and collaborative work environment
4. Head of Internal Audit
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Deadline: Nov 27, 2025
Overview
Overseeing the internal audit function, developing and executing audit plans, evaluating internal controls, and ensuring compliance with regulations and policies. This role requires strong leadership and management skills to lead the audit team, report findings to senior management and the board, and follow up on recommendations. Key responsibilities are strategic, involving risk management, quality assurance, and promoting good governance.
Key responsibilities
- Strategic planning and execution: Develop the annual audit plan, determine audit objectives and scope, and manage the audit budget.
- Risk management: Oversee risk management processes, identify key process risks, and evaluate the effectiveness of internal controls.
- Audit fieldwork: Supervise the execution of audit engagements, review work papers, and ensure adherence to auditing standards.
- Reporting and communication: Prepare and submit timely, quality audit reports, and communicate findings and recommendations to senior management and the board of directors.
- Follow-up and improvement: Monitor and follow up on the implementation of audit recommendations to confirm that corrective actions are taken.
- Team leadership: Lead, mentor, and develop the audit team, and oversee training and development programs.
- Compliance and governance: Ensure the organization complies with laws, regulations, and internal policies. Act as a key point of contact for external auditors and the board’s audit committee.
Qualification and Experience
I. Professional Experience
- 10+ Years of progressive audit experience, with at least 5 Years in a senior or managerial role (e.g., Audit Manager, Senior Internal Auditor, or Chief Audit Executive).
- Proven experience in developing and implementing internal audit frameworks, policies, and risk-based audit plans.
- Strong background in risk management, internal controls, governance, and compliance within complex organizations.
- Hands-on experience in financial, operational, and IT audits, and in applying audit standards (IIA, IFRS, ISA, etc.).
II. Leadership & Strategy
- Demonstrated success in leading and mentoring audit teams, promoting professional development and accountability.
- Experience in advising senior management and audit committees on key risk exposures, control weaknesses, and process improvements.
- Skilled in aligning the audit function with the organization’s strategic objectives and enterprise risk framework.
III. Stakeholder & Communication Skills
- Proven ability to build strong relationships with executive leadership, external auditors, and regulators.
- Excellent report writing and presentation skills, with the ability to communicate complex issues clearly and persuasively.
- Experience presenting audit findings and recommendations to boards or audit committees.
IV. Technical Expertise
- Proficiency in data analytics tools and audit management software (e.g., ACL, IDEA, Teammate, Power BI).
- In-depth knowledge of financial reporting, governance standards, and regulatory compliance frameworks.
- Strong understanding of fraud risk assessment, investigative techniques, and process improvement methodologies.
V. Industry Exposure (Optional – tailor as needed)
- Experience in banking and microfinance environments.
- Exposure to multinational operations or organizations with complex financial and operational structures.
Education
- A bachelor’s or master’s degree in accounting, finance, or a related field.
Skills and Competencies
- Professional certifications like CPA, CIA, ACCA, or CISA are often required.
- Extensive experience in auditing, with a significant portion in a managerial role.
- Strong leadership, communication, analytical, and problem-solving skills.
- Comprehensive knowledge of internal auditing standards, risk-based auditing, and internal control systems.
5. Team Leader – Checkoff Loans
Vacancies: 12
Branch(s): Eco Bank Towers, Pension Towers, Thika Branch, Kitengela Branch, Mombasa Branch, Kisumu Branch, Homabay Branch, Eldoret Branch, Nakuru Branch, Voi Branch, Machackos Branch, Kisii Branch
Employment Type: Full-Time
Deadline: Nov 20, 2025
Role Overview
The Team Leader – Checkoff Loans is responsible for leading and managing the sales team to achieve disbursement and revenue targets. The role involves recruiting, training, and motivating marketing executives, developing effective marketing strategies, ensuring portfolio quality, and maintaining strong client and partner relationships. The position requires strategic leadership, operational oversight, and consistent performance management to drive business growth and ensure compliance with company policies.
Key Responsibilities
I. Sales Performance and Business Growth
- Lead the sales team to consistently achieve daily, weekly, and monthly loan disbursement targets.
- Drive lead generation activities and ensure strong conversion rates from opportunities to disbursements.
- Expand the client base by attracting new customers and retaining existing ones.
- Monitor and ensure timely collection of payroll deductions and remittances.
- Identify opportunities for cross-selling and up-selling financial products.
- Build and maintain partnerships that support business growth and market expansion.
II. Team Management and Capacity Building
- Recruit, train, and retain qualified and high-performing marketing executives.
- Conduct onboarding and continuous training to equip team members with product and sales knowledge.
- Provide mentorship, coaching, and regular performance feedback to improve productivity.
- Foster a culture of accountability, collaboration, and results-driven performance.
III. Marketing and Business Development
- Develop and execute marketing plans and activation strategies to drive loan sales.
- Coordinate marketing events, product activations, and promotional campaigns.
- Work with the marketing department to ensure message consistency across campaigns.
- Increase brand visibility through social media engagement, digital outreach, and field marketing.
- Monitor market trends, competitor activities, and client feedback to inform marketing initiatives.
IV. Portfolio and Risk Management
- Maintain a healthy loan portfolio by ensuring strict adherence to credit policies.
- Track loan performance to minimize defaults and delinquencies.
- Collaborate with collections teams to ensure effective follow-up on overdue accounts.
- Enforce compliance with internal risk and operational standards.
V. Customer Relationship Management
- Build and sustain strong relationships with key clients, payroll partners, and stakeholders.
Ensure excellent customer service and timely resolution of client concerns.
Engage county and institutional payroll offices to ensure efficient remittance processes.
Promote customer satisfaction and loyalty through proactive communication and relationship management.
VI. Reporting and Performance Monitoring
- Prepare and submit daily, weekly, and monthly sales and performance reports.
- Analyze sales data to track performance against targets and identify improvement areas.
- Present performance updates to management and recommend corrective actions where necessary.
VII. Continuous Improvement and Innovation
- Identify new market opportunities, partnerships, and emerging business segments.
- Implement best practices to improve sales processes and operational efficiency.
- Continuously review strategies to enhance team productivity and competitiveness.
Qualifications and Experience
Education:
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
Experience:
- Minimum of 4–6 years of experience in sales or business development, preferably in financial services.
- Proven experience in team leadership, loan disbursement, and marketing strategy implementation.
- Strong understanding of checkoff loan systems and institutional partnerships.
Skills and Competencies
- Excellent leadership, planning, and organizational abilities.
- Strong interpersonal, coaching, and motivational skills.
- Analytical mindset with a focus on data-driven decision-making.
- Excellent communication and negotiation abilities.
- Knowledge of sales performance metrics, portfolio management, and reporting.
- High integrity, professionalism, and customer-centric focus.
- Proficiency in Microsoft Office and CRM or sales tracking systems.
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