Exciting Vacancies at I&M Bank!

I&M Bank

About us

I&M Bank is a leading Tier 1 commercial bank headquartered in Kenya, with a significant presence across the country. It’s a subsidiary of I&M Group PLC, a publicly listed company on the Nairobi Securities Exchange (NSE). The bank offers a wide range of financial services for personal, business, and corporate clients. 

  1. Branch Manager, Kenol

Job Purpose

The job holder is responsible for:

• Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
• Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.

Key Responsibilities:

• Prospect for new business from new and existing clients.
• Prepare call reports with recommendations and submit them for approval.
• Drive branch business performance by achieving growth in performance parameters.
• Monitor branch sales performance and portfolio growth to meet targets.
• Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
• Understand local business drivers impacting branch performance.
• Submit weekly activity reports including business acquired and customer issues.
• Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
• Manage collateral registration process and ensure timely securities perfection.
• Oversee excess drawings and loan arrears to maintain asset quality.
• Ensure branch service excellence through monitoring and resolution planning.
• Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications and Competencies:

• Bachelor’s Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication.
  Relevant professional qualification:
• Member of a relevant professional body.

Work Experience Required:

• Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.
• Strong leadership skills.
• Executive disposition.
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.

Deadline: 7th November 2025.

CLICK HERE TO APPLY

  2. Relationship Manager, Non-Financial Services

Job Purpose:

Responsible for developing comprehensive non-financial services value-proposition for Micro & Small and Medium Enterprises and driving measured revenues by delivering the services.
This role will increase several touch points for our customers and ensure targeted knowledge on the available products, best industry practice, respective market trends and capacity building through selected training opportunities for business growth.

Key Responsibilities:
I. Strategy:

• Ensure implementation of the NFS strategy and program, ensuring it is aligned with the bank’s overall MSME strategy and business banking targets.
• Support tracking value and specific customers follow-ups for ultimate benefits from the leads generated from every event.
• Ensure implementation of the day-to-day running of the NFS program and events.
• Communicate, and provide training as appropriate, to bank staff about NFS especially customer facing staff on enhanced skills of growing the wallet size of customers.
• Ensure onboarding of strategic partners (e.g. business associations, non-governmental organizations (NGOs), consulting firms, training institutes), and lead discussion on partnership modalities.
• Continuously monitor and assess the impact of the NFS role to the business with the aim of identifying MSME business support initiatives in the market suitable for potential partnerships.
• Develop a framework where the existing partnerships with technical assistance benefits are properly mapped out and utilized within the tenor of the partnership to empower both the customers & staff.
• Update on regulatory policies affecting the MSME customers and continuously liaise with different market players to maintain deep understanding of their needs and the market trends.
• Monitor and report periodically (e.g. monthly/quarterly) to DGM-SB on NFS performance according to agreed set of KPIs.

II. NFS- Events Coordination:

• Maintain & run with the diary on different customers’ events including topics, agenda, venue, date, time, and frequency in liaison with the marketing team.
• Create robust links and valuable collaboration with internal and external stakeholders in line with the brand standards.
• Review speaker’s notes/presentation and set dry-runs to ensure alignment with the bank’s strategy and objectives of the event in coordination with DGM-SB.
• Collect and review client feedback forms and obtain informal qualitative feedback from participants and sharing reports with actions points/recommendations immediately.
• Develop and maintain a centralized electronic database of participants and share updates on the upcoming events for customers to plan for participation.
• Establish framework for an effective business club and design relevant activities that are beneficial to the members. Plan and coordinate the annual events including international and regional business trips.

III. Content Creation & Website updates:

• Direct liaison with marketing and communication team to feature training modules, relevant articles and upcoming events to our customers to ensure current information to the MSME customers.
• Coordinate with marketing communication team to manage push emails and SMS to registered members related to any announcements, upcoming events, workshops, news, etc.

IV. Business Management Support:

• Develop supportive tools to help the MSMEs have formalized structure, processes, systems, cash management in areas such as HR, Marketing, accounting etc..
• Design empowerment programs that provide advisory services to build capacity to MSMEs for their businesses in marketing, insurance, cash flow management, bookkeeping etc.
• Segment the MSME customers using different criteria to design workshops, training courses and for relevance in their sector and establishments. Structure exposure and Mentorship for the MSMEs.
• Prepare tool kit packages for overall financial literacy targeted mainly to micro & Nano customers.

Academic Qualifications & Work Experience:

• A bachelor’s degree in business-related field.
• 7 years’ Banking experience and knowledge in MSMEs.
• Sales and networking Experience.
• Project Management skills and experience.
• Business club operations experience is an added advantage.

Knowledge & Skills Required:

• A detailed knowledge of the business landscape and practices.
• A good knowledge of the Bank’s products & services.
• A general awareness of the Bank’s Credit Policy.
• A good awareness of the Bank’s vision and focus especially in relation to business banking customer segments.
• Relationship management skills, Data analysis, Presentation skills, Interpersonal skills.
• Communication skills, Report writing, Training skills.
• Proven stakeholders’ management skills.
• Cross selling skills.

Special Position Requirements:

• Role-holders will be involved in constant Business banking industry analysis in order to ensure the Bank is up to standard in its practices and procedures.
• The jobholder will design/ develop business customers solutions for the Bank’s clientele, which adequately meet their requirements, while safeguarding the Bank’s interest.
• Constantly monitoring the Bank’s business portfolio and effecting actions to remedy any unfavorable variances.
• Analyzing and assessing any complex Lending issues that may be occasionally escalated by the Branch Managers/Branch Bankers.
• Work together with the regional business teams in organizing quarterly strategic meetings for Branch Managers and Branch Bankers.

7th November 2025.

CLICK HERE TO APPLY

  3. Virtual Relationship Manager
Nairobi (Hybrid)

Job Purpose:
The incumbent is responsible in establishing and maintaining a professional relationship with all stakeholders (Client, Bank personnel, product providers and Support staff) via virtual channels.

Key Responsibilities:

• Driving client product holding through effective over the telephone sales on existing customer base by achieving monthly sales targets on accounts, loans, cards and insurance as agreed with I&M Bank and to be communicated by line manager.
• Driving positive Net Promoter Score in management of portfolio customers.
• Collecting & submitting required and complete customer documentations for purposes of customer identification and processing.
• Providing all necessary declarations and disclosures to customers being onboarded in line with I&M Bank’s policies and procedures and Central Bank of Kenya Prudential guidelines.

Academic Qualifications & Experience Required:

• A bachelor’s degree in a business-related field.
• 3-5 years of experience in similar role.

Knowledge & Skills:

• Negotiation Skills.
• Interpersonal Skills.
• People Management Skills.
• Effective relationship building skills.
• Sales skills.

Competencies:

• Achieving personal work goals and objectives.
• Coping with pressures and setbacks.
• Entrepreneurial and commercial thinking.
• Deciding and initiating action.
• Delivering results and meeting customer expectations.
• Persuading and influencing.
• Relating and networking.

Deadline: 7th November 2025.

CLICK HERE TO APPLY

  4. Relationship Manager, SACCO

Job Purpose:

• Responsible for developing comprehensive Sacco & Cooperatives value-proposition for Micro & Small and Medium Enterprises and driving measurable Business targets.
• This role will be responsible for building and maintaining strong relationships with SACCOs & Cooperatives, identifying new business opportunities and providing tailored financial solutions to meet the needs of SACCOs & Cooperatives.
• Building a healthy and quality Saccos & Cooperatives portfolio for the Bank across Large commercial & MSME business banking.

Key Responsibilities:

• Develop and implement strategies to grow the SACCO business portfolio.
• Build and maintain strong relationships with SACCOs, understanding their financial needs and providing tailored solutions.
• Identify new business opportunities and generate leads through networking, referrals, and other growth channels like current accounts/collection business as well as wholesale deposits.
• Conduct financial analysis and risk assessment of SACCOs to determine creditworthiness and potential for partnership.
• Develop and maintain a workable pipeline of potential SACCO clients for continuous business growth and undertake rigorous training to the business teams on the Sacco business.
• Collaborate with internal & external stakeholders to deliver high-quality service and support SACCO clients with relevant solutions to meet their needs.
• Proactively stay up to date with industry trends, market developments, and regulatory requirements on SACCOs by SASRA.
• Meet and exceed sales targets and key performance indicators (KPIs).
• Good understanding of the Sacco regulatory framework by the Sacco Societies Regulatory Authority (SASRA).
• Well versed with the Licensing and Registration of SACCOs requirements from SASRA.
• In-depth understanding of SACCOs regulatory & Governance framework and requirements.
• Business growth in key parameters, namely Assets, Liabilities & NFI from SACCOS and Cooperatives, and timely reporting to the management.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence of all bank’s prescribed processes, standard operating procedures and Central Bank prudential requirements.

Academic Qualification & Experience Requirements:

• Bachelor’s degree in business administration, Finance, or a related field.
• Minimum 5-7 years of experience in relationship management or business development in the banking or financial services industry.
• Strong understanding of SACCOs, their operations, and financial needs.
• Excellent communication, negotiation, and interpersonal skills.
• Proven track record of meeting and exceeding sales targets.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• People & Stakeholders management skills.

Essential Knowledge/Skills Required:

• A detailed knowledge of the SACCOs business landscape and practices.
• Strong Negotiation skills.
• Relationship management skills.
• Data analysis, Presentation skills.
• Good Interpersonal skills.
• Good verbal & Written communication skills.
• Public speaking /Training skills.

Deadline: 9th November 2025.

CLICK HERE TO APPLY

5. Manager, Debt Recovery

Job purpose:

Engage in conducting credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.
The job requires various initiatives and strategy towards recovery across all types of customers and involving various key stakeholders both external and internal including Receivers/ Administrator, Law firms, auctioneers, other business segments, legal, etc.
It involves various kinds of reports to various committee including CRMC, BCC and Board for noting and approval as per delegation approvals of the Bank.
Review and assessment of CBK & IFRS provisions working for NPA account.

Key Responsibilities:

I. Remedial & Recoveries

• Assessing the level of provisions requirement for all NPA accounts and write offs managed in line with the firm’s policies and procedures including approval.
• Liaise directly with clients, third parties and colleagues in other departments to maximize collections performance whilst also ensuring good client outcomes
• Deal with processing loan workouts, rescheduling and rehabilitation, acceleration of repayments, enforcement and foreclosures, liquidation and administration of assets and collateral and implementation of various forms recovery strategies.
• Submission of the required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
• Ensure satisfactory Internal or External Audit Reports including CBK.
• Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors.
• Monitoring, reviewing and reporting the portfolio performance and ensuring proper asset classification and provisioning for loans and advances as well as the analysis and reporting of the quality of the loan book and arresting negative trends.
• Being a member of the NPA Committee, reviewing and following up non-performing accounts, ensuring agreed remedial actions for non-performing accounts at minimal cost.

Governance and Controls, compliance, and Risk Management

• Submission for third party empanelment and any CBK approval for the same.
• Compliance of directives form CRMC. BCC and Board.
• Review of CBK and IFRS provisions for all NPA customers.
• Ensure all management reports are submitted accurately and on time.
• Stakeholders’ management including various service providers like auctioneers, lawyers, etc.

Decision making and accountabilities

• Respond to credit internal and external Audit queries and provide action plans and execute recommended actions.
• Participate in budget development for the loans and loan loss provisions and department initiatives for NPA accounts.
• Assessing and review of suitable recovery measure for all NPA accounts such as restructuring, receivership, administration, sale of assets, etc
• In-depth analysis of cash flows and financial of the company for appraisal as per credit request from customer and recommending suitable way forward to CRMC/ BCC.

Clients

• Reviewing and recommending and amending the Banks panel of service providers with confirmation from CRMC/BCC, the panels include Valuers, auctioneers, investigators
• Review Service level Agreements with the service providers and manage the agreed timelines and processes and quality of work.
• Reviewing and recommending the external service providers to be included in the Bank’s panel- Valuers
• Regular Site visit and discussion with the customers.
• Witness on various legal cases on behalf of the Bank
• Provision of various responses to Administrator or other stakeholders.

Academic Qualifications, Work Experience, Skills and Competencies Required:

• Bachelor’s degree plus Professional qualification.
• 10 – 12 years of supervisory and managerial experience.
• Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes.
• Advanced credit, financial analysis banking and good knowledge of prudential guidelines.
• Good understanding of legal risks and laws applicable to Banking and Finance relating to lending and credits documentation.
• Maintains the highest professional standards.
• Excellent communication and leadership skills with an ability to influence at all levels.
• Excellent organizational skills.
• Decision making and problem solving
• Have a good network in the banking industry and industry knowledge.
• Proficient in Microsoft Office applications, excel word, PowerPoint.

Deadline: 7th November 2025.

CLICK HERE TO APPLY