HFC Group is Hiring

HF Group

About us

HF Group is an integrated financial solutions provider that is registered as a non-operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK). The Group, previously known as Housing Finance, commenced operations on November 18th 1965, and has transitioned from being a mortgage financier to a provider of integrated financial solutions with interests in Personal Banking, SME and Commercial Banking, Trade Finance, Diaspora Banking, Treasury as a business, Property Finance and Insurance. HF Group is a public limited company, listed at the Nairobi Securities Exchange since 1992. The company restructured its business and rebranded in August 2015, transforming from the single entity – Housing Finance, to the non-operating holding company, HF Group with four subsidiaries:

HFC

HFDI

HFBI

HF Foundation

I. Risk & Compliance Officer

Deadline: 2026-01-31

HFDI, is the property development and investment subsidiary of HF Group. Over the years, HFDI has been involved in the development of landmark estates including Buruburu and Komarock.

To support the Head of Risk – HFDI in the implementation and execution of HFDI’s Enterprise Risk Management (ERM) framework across corporate-level operations and all business lines, including Land Wealth Management, Affordable Housing, Digital Sales, and Shared Corporate Functions. The role supports the identification, assessment, monitoring, and reporting of risks that may impact strategy execution, financial performance, regulatory compliance, operational resilience, customer trust, and brand reputation.

Principle Accountabilities
Key Accountabilities

1. Enterprise & Corporate-Level Risk Management

• Support the execution of HFDI’s Enterprise Risk Management framework, policies, and methodologies in line with Group standards.
• Assist in identifying and assessing corporate-level risks, including:
• Strategic and business model risks
• Financial and liquidity risks
• Governance and decision-making risks
• Reputational and brand risks
• Human capital and key-person dependency risks
• Support risk assessments for new strategies, products, digital initiatives, and organizational changes.

2. Business Line Risk Oversight

• Land Wealth Management & Property Development: Support end-to-end risk assessments across the project lifecycle, including due diligence on landowners, SPVs, contractors, and monitoring risks relating to land documentation, approvals, development works, and title issuance.
• Affordable Housing Projects: Identify and monitor risks relating to commission income feasibility, regulatory compliance, affordability targets, delivery timelines, customer uptake, and social impact outcomes.
• Digital Sales & Platforms: Support risk assessments and controls over digital sales channels, customer onboarding, payment platforms, and
• CRM systems, including risks relating to data privacy, system availability, fraud, cyber threats, pricing disclosures, and customer communications.

3. Operational Risk & Internal Controls

• Track and report operational risk incidents, losses, and near misses across projects, sales operations, digital platforms, and corporate functions.
• Support reviews of internal processes and controls across procurement, payments, project management, sales, ICT, and customer service.
• Assist in identifying control gaps and recommending practical risk mitigation actions

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4. Legal, Regulatory & Compliance Risks

• Support monitoring of compliance with applicable laws and regulations, including:
• Land, planning, and construction regulations
• NCA, NEMA, County Government approvals
• Consumer protection, data protection, and digital compliance requirements
• Maintain registers for litigation, disputes, regulatory issues, contractual breaches, and customer complaints.
• Support risk reviews of contracts, development agreements, SPVs, vendor agreements, and digital service providers.

5. Sales, Customer & Brand Risk

• Monitor risks relating to customer onboarding, payment plans, defaults, cancellations, and complaints across physical and digital channels.
• Support monitoring of risks arising from sales promises, marketing campaigns, pricing disclosures, and customer communication.
• Escalate issues that may adversely impact customer trust, brand reputation, or regulatory standing.

6. Risk Reporting, Analytics & Management Support

• Prepare risk reports, dashboards, heat maps, and KRIs for Management and Board Audit & Risk Committee review.
• Support enterprise-wide risk reporting and consolidation across business lines.
• Provide analytical support during audits, project reviews, investigations, and site visits.
• Track implementation and closure of risk mitigation actions, audit findings, and compliance issues.

7. Support to Head of Risk – HFDI

• Provide analytical support during:
• Project audits
• Field/site visits
• Investigations and root-cause analysis
• Track implementation of risk treatment plans and management action points.
• Support risk awareness and training sessions for project management, sales, legal, procurement, and customer-facing teams.

Principal Outputs for this role

• Assists reduce the impact and frequency of risk incidents within HFDI leading to minimized unexpected losses.
• Improves regulatory, external audit, internal audit and risk ratings for HFDI.
• Regular Functional/Departmental risk ratings and scores.
• Continuously reviewing and improving risk management processes.
• Incorporating feedback and lessons learnt from incidents into risk management practices.
• Collaborating with other departments such as ICT, Projects, Sales, Business Development, Operations et al.

Key Competencies and Skills

• Strong analytical, investigative, and problem-solving skills.
• Good understanding of land development and real estate project cycles
• Knowledge of due diligence, land documentation, and regulatory approvals
• Strong reporting, documentation, and stakeholder communication skills
• High attention to detail, integrity, and professional judgment
• Ability to communicate complex performance and strategy concepts clearly and persuasively.

Minimum Qualifications, Knowledge and Experience

Qualifications- Academic and Professional

• Bachelor’s degree in business, Finance, Project Management, Real Estate, Construction Management, Engineering, or related field.
• Professional certification (advantage): CPA, CISA, PRINCE2 or related.

Experience

• 2–5 years’ experience in risk management, compliance, project management, audit, or governance roles.

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II. Business Development Officer-Bancassurance

HF Group, has an exciting opportunity in our HFBI Subsidiary. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline: 2026-02-06

Principle Accountabilities

• Present, promote and sell products to existing and prospective customers.
• Establish, develop, and maintain positive business and customer relationships.
• Execute new business acquisition, cross-selling, and upselling strategies.
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Respond promptly to customer queries and claims issues in line with internal procedures.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and branch team.
• Analyze the territory/market’s potential, track sales and status reports.
• Assisting and supporting the Branch in meeting their allocated bancassurance sales target.
• Supporting the branch to ensure 100% retention of existing bancassurance business.
• Ensure all collateral and bank‑interest assets are appropriately insured with the bank’s interest properly noted.
• Champion training and product awareness initiatives for branch staff.
• Ensure customer satisfaction through timely delivery of documents and effective after-sales support.
• Submit daily sales activity logs and performance reports to branch leadership and Bancassurance management.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time.

Key Competencies and Skills

• Excellent knowledge of MS office.
• Excellent communication and interpersonal skills.
• Relationship management skills and openness to feedback.
• Excellent planning and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry’s rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.
• Excellent selling, communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s Degree from a reputable institution.
• 3 years sales experience.
• Certificate of proficiency in Insurance (COP).
• ACII or AIIK or progress towards the same will be an added advantage.

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III. Project Manager

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Project Manager will be responsible for the delivery of all projects within the group. These projects will vary from, internal developments, new system implementations and existing systems upgrades and modification. The role will be a highly interactive one and the Project Manager is expected to be the link between the business teams and the delivery teams as vendor teams.

Deadline: 2026-02-13
Category: ICT
Subsidiary: HFC

Principle Accountabilities

• Receive and Update Projects and CRs on the Project Backlog: This involves keeping track of incoming projects and change requests (CRs) and ensuring they are documented and organized in a project backlog. Regular updates and prioritization
• Project Prioritization as per the Project Prioritization Matrix: Using a predefined prioritization matrix, projects are ranked based on factors such as strategic alignment, business impact, resources required, and urgency.
• Projects Baselining (Estimation of Resources and Efforts): Estimating the resources (both human and material) and effort required for each project, which helps in planning and allocation.
• Determine if Project Will Be Internally or Externally Developed: Deciding whether the project will be handled internally by the organization’s teams or externally outsourced to third-party vendors.
• Regular Status Update to Stakeholders on the Updated Projects and CRs Backlog: Providing stakeholders with consistent updates on the progress of projects and change requests, ensuring transparency and alignment.
• Maintain and Update a Project Dashboard/Project Tracker for Projects in Motion: Keeping a visual representation of the project’s progress, milestones, and key performance indicators (KPIs) to monitor and communicate project health.
• ITCC Coordination and Maintaining Minutes from the Discussion: Coordinating discussions and meetings with the IT Change Control (ITCC) board to review proposed changes and updates. Documenting meeting minutes helps keep a record of decisions and actions.
• Establishing and Enforcing Quality Control Processes: Defining and implementing processes to ensure that the Core Banking System (or any project) adheres to predefined quality standards, both during development and after implementation.
• Facilitating Communication Among Project Stakeholders: Acting as a bridge between different stakeholders, ensuring effective communication between team members, senior management, external partners, and any other relevant parties.
• Identifying Potential Risks and Issues: Identifying potential challenges and risks that could arise during the project lifecycle that might impact successful delivery.
• Developing and Implementing Risk Mitigation Strategies: Creating plans to mitigate the impact of identified risks, ensuring that the project can adapt to unexpected challenges
• Resource Management: Allocate and manage resources, including project managers, team members, tools, and technologies, to ensure optimal utilization and productivity. Collaborate with HR to identify and recruit skilled project management professionals. Monitor resource availability and make adjustments as needed to meet project demands.
• Procedure Standardization: Develop standardized project management procedures that cover project initiation, planning, execution, monitoring, and closure. Ensure that project teams follow these procedures consistently to maintain quality and predictability.
• Governance and Compliance: Establish governance frameworks that define decision-making processes, escalation paths, and project oversight structures. Ensure projects adhere to regulatory requirements, industry standards, and organizational policies.

Key Competencies and Skills

• Demonstrates in depth knowledge in Project Management Methodologies
• Demonstrates knowledge in managing Agile projects
• Demonstrate knowledge in governance management, reporting and running projects through the full cycle.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in computer science or a relevant field.
• Knowledge and Project Management Certification (Prince2 or PMP).
• Certification and experience in Agile/Scrum
• Proven experience as a PM delivering enterprise level software applications.
• Experience managing a DevSecOps team will be an added advantage.
• Experience managing projects for a Fintech organization, banking institution or in IT consulting.
• Good understanding of emerging technologies and application of these in the financial services sector.

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