5 vacancies open at Safaricom

Safaricom

About Us

We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.

1. Principal Cyber Security Automation Architect

Job Description
Reporting to the Senior Manager, Cyber Strategy & Engineering the Principal Cyber Security Automation Architect will lead the design and implementation of in-house developed Cyber Security solutions to strengthen the organization’s security posture. The role will involve driving efficiency across key security domains by optimizing existing security tools (IPS, AntDDOS, API security, EDR, WAF etc) and activating native security controls within enterprise applications to ensure comprehensive protection of all corporate assets. This position requires a unique combination of deep technical expertise and strategic leadership, guiding the future of automated cyber security across the enterprise. The architect will play a central role in shaping automation strategies, integrating security into business processes, and enabling proactive defense against evolving threats.

The Principal Cyber Security Automation Architect is accountable for designing, scaling, and governing Safaricom’s end to end cyber security automation ecosystem driving enterprise wide threat detection, response orchestration, control enforcement, and platform resilience through intelligent, automated, and adaptive security capabilities.

Operating at the intersection of security architecture, automation engineering, threat intelligence, cloud security, DevSecOps, and cyber strategy, the role defines and advances the enterprise automation blueprint. It champions standardized automation patterns, event driven security, security as code, and continuous control validation aligned to global frameworks such as NIST CSF 2.0, MITRE ATT&CK, ISO 27001, Zero Trust Architecture (NIST 800 207), and leading global telco practices.

The role ensures automated telemetry pipelines, detection engineering, vulnerability intelligence, identity protection workflows, and cloud native guardrails consolidate into a unified, scalable, and high fidelity cyber automation platform. By integrating analytics, machine learning, and security orchestration, the Principal Architect accelerates response time, improves control effectiveness, reduces operational burden, and introduces autonomous defence capabilities critical to a modern digital telco.

Acting as Safaricom’s automation steward, the role drives architectural coherence, reliability, and governance of automation assets across squads and tribes—ensuring consistent automation standards, secure engineering principles, high quality pipelines, and continuously validated controls. Through collaboration with engineering teams, product owners, and cyber operations, the Architect ensures automation amplifies the organisation’s capacity to prevent, detect, and respond to threats at scale.
Aligned to Safaricom’s digital transformation and enterprise resilience agenda, the role advances intelligent security automation that reduces risk, strengthens compliance, enables secure cloud and fintech innovation, improves time to mitigation, and enhances Safaricom’s leadership in the regional and global cybersecurity landscape.

Responsibilities
I. Design and Development

• Architect and implement advanced automation frameworks tailored to organizational needs, with a strong focus on scalability and resilience.
• Build custom security tools and scripts internally to address unique business requirements and integrate them seamlessly into existing environments.

II. Optimization & Strategy

• Optimize existing cybersecurity tools (e.g., SOAR, IPS, WAF, EDR, API security, PVMG, and others), ensuring full utilization and enhancing their efficiency through automation.
• Activate and configure built-in security features within enterprise applications to maximize protection.
• Drive the overall security automation strategy, defining and executing a clear roadmap aligned with organizational objectives.

III. Collaboration & Improvement

• Collaborate closely across teams, working with security operations, engineering, and application teams to identify automation opportunities and implement robust solutions.
• Monitor, evaluate, and refine automation processes as part of a continuous improvement cycle to adapt to evolving threats and technologies.

IV. Strategic Planning & Governance

• Define, analyze, and periodically review the cybersecurity strategy and roadmap based on the evolving threat landscape, ensuring identified risks are effectively mitigated.
• Architect and design cybersecurity systems in line with industry best practices, ensuring they meet critical user requirements for security, capacity, and performance.
• Define clear cybersecurity requirements and acceptance criteria for all new systems and initiatives.
• Ensure all security technology and processes implemented are continually improved to maximize their returns and benefits.

V. Procurement & Implementation Management

• Draft and evaluate Requests for Information (RFIs) and Requests for Proposal (RFPs).
• Liaise with the Supply Chain department during the procurement process.
• Conduct thorough technical evaluations and Proofs of Concept (PoCs), collaborating closely with the Operations team.
• Select the optimal solution and present comprehensive justifications to the investment governance board.
• Ensure all vendors maintain up-to-date contracts through robust contract management practices.
• Manage all aspects of projects and vendor-related issues in line with best practices.

VI. Operations & Continuous Improvement

• Implement, test, deploy, and commission new systems efficiently.
• Ensure proper change management and system handover processes are strictly followed.
• Recommend major upgrades where required, coordinating with the operations team during implementation, especially when design/architecture changes are involved.
• Ensure all implemented security systems have high availability and disaster recovery capabilities in accordance with best practices.
• Define metrics and report periodically to clearly demonstrate Return on Security Investment (ROSI).

VII. Research & Development

• Conduct research and development on emerging areas in security.
• Present findings for sensitization and knowledge transfer to other team members and staff.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
  Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• At least 5 years of progressive experience leading security automation, detection engineering, cloud security, and Zero Trust implementations in large scale, digital or fintech/telco environments.
• Bachelor’s degree in a core technical field (Computer Science, Cybersecurity, Information Systems, Engineering or related discipline) from a recognized institution of higher learning.
• Strong programming skills (e.g., Python, PowerShell, Java, or similar).
• Relevant postgraduate qualification is a strong advantage.
• Professional credentials such as CISSP, CCSP, CISM, GIAC (GCIA, GCTI, GRID), OSCP/OSWE, or cloud security certifications (Azure/AWS/GCP Security) are strongly desirable.
• Proven ability to design and operationalize policy as code, secure CI/CD pipelines, IaC security, container/Kubernetes protection, and multi cloud guardrails.
• Experience operating within squads/tribes, driving security automation adoption across engineering, operations, cloud, and digital product teams.
• Ability to translate complex security architecture decisions into clear, actionable guidance for engineering and business leadership.
• Track record managing multiple automation initiatives, delivering secure platforms, and meeting critical response, resilience, and transformation timelines.
• Demonstrated commitment to secure engineering standards, data protection, compliance frameworks, and responsible automation governance.

DEADLINE: 27-01-2026

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2. BSS Engineer (Greater Western)

Job Description
Reporting to the Manager, Regional Networks Implementation & Operations the position holder will be involved in the Radio Access Network elements fault clearance to ensure availability of 99.8%, average NUR of less than 10min per week, and proper preventive maintenance of the Radio Access network, transmission equipment and the related power supply in owned sites. The role will be based in Migori County.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Maintenance of BTSes within the assigned cluster to achieve RAN availability of >99.80%
• Support and maintain energy efficiency initiatives and power equipment.
• Review cluster level RAN upgrade plans and flag potential risk to service and EHS.
• Handle Customer Complains within the assigned Cluster.
• Manage maintenance and rollout MSPs within cluster to ensure EHS adherence and quality workmanship.
• Manage site Costs and maintain H&S standards for the assigned BTSes.
• Acceptance of new elements within the Radio Network infrastructure.
• Share commercial & technical insights at cluster level.
• Support optimization initiatives aimed at delivering cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
• Participate in RAN, Transmission, power hardware and software upgrades.
• Escalate persistent RAN faults to support teams and track for closure.
• Automate routine tasks.

Qualifications

• Undergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution.
• Experience in data analytics and coding will be an added advantage.
• 1 year telecommunications experience in GSM related field;
• 1 year valid Driving License.

DEADLINE: 27-01-2026

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3. Engineer – Digital services (Service Operations Center)

Job Description

Reporting to the Team Manager – SOC Digital services, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.

Responsibilities

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.
• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.
• Developing and executing automation scripts and maintenance jobs.
• Documentation and closure of monitoring gaps under the mind the gap initiative.
• Onboarding DIT systems to the service monitoring tools (APMs such as ELK, Dynatrace etc.)
• Write and deploy custom scripts in picking specific monitoring metrics.
• Come up with Log ingestion pipelines and parsing of the same.
• Support all Digital squads to ensure new products are monitored.
• Support in Zero touch Operations initiatives.

Qualifications

• Bachelor’s Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.
• At least 2 years’ experience in a busy telco or IT setup.
• Domain knowledge in at least 3 of the following areas, Databases, Containerization, VAS, Integration, Virtualization, Cloud (AWS or Azure), Orchestration (Kubernetes), App development (Android / IOS)
• Good understanding of the micro service architecture & appreciation of the traditional/classic SOA
• Technical Knowledge of working on Dev-Ops
• Being able to implement strict change management policy
• Good understanding of back-end programming such us Python, Java – Springboot.
• Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered.
• Be well versed with modern monitoring tools and systems with experience in APMs such as ELK, Dynatrace, AppDynamics, New Relic, Splunk etc.
• Well versed with SRE concepts with respect to providing stable services to customers and adhering to availability KPIs

DEADLINE: 28-01-2026

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4. Enterprise System Developer

Job Description

Reporting to the Manager – Enterprise Systems Planning & Delivery, the role holder will be primarily responsible for the technical development, integrations, reporting, and support of Oracle Fusion Applications (ERP, HCM, SCM, and Finance Cloud). The role requires strong technical expertise in Oracle Integration Cloud (OIC), BI Publisher, OTBI, FBDI/ADFdi, REST/SOAP APIs, and VBCS/ADF extensions, with the ability to design and deliver scalable enterprise-grade solutions. The role holder will work closely with business analysts and functional teams to translate requirements into robust technical solutions, manage quarterly release impacts, and ensure smooth operation of integrations, data flows, and custom extensions within the Oracle Fusion Cloud ecosystem.

Responsibilities
Key Responsibilities:

I. Technical Development & Integrations

• Design, develop, and maintain integrations between Oracle Fusion and external systems using Oracle Integration Cloud (OIC), REST/SOAP Web Services, and file-based approaches.
• Build and optimize data migration and conversion solutions using FBDI templates, ADFdi, HDL (HCM Data Loader), and SQL/PLSQL scripts.
• Develop, enhance, and support BI Publisher reports, OTBI dashboards, Smart View queries, and custom data models for business reporting.
• Create and maintain custom applications and extensions using Oracle VBCS, APEX, and ADF frameworks where required.
• Monitor, troubleshoot, and optimize real-time and batch integrations for performance, scalability, and reliability.

II. System Enhancements & Customization

• Analyse business requirements and translate them into MD50/technical design specifications (MD70, MD120).
• Implement custom workflows, approval hierarchies, and security role modifications as per business requirements.
• Conduct data modelling and schema design for reporting and analytics.
• Develop and maintain automation scripts for recurring tasks, including data loads, reconciliations, and testing.
• Ensure compliance with Oracle’s PaaS and SaaS extension guidelines to keep the solution upgrade-safe.

III. Release & Support Management

• Manage Oracle SRs (Service Requests) and work with Oracle support to resolve technical issues.
• Provide 3rd line technical support for Oracle Fusion incidents, escalations, and production issues.
• Assess and test quarterly Oracle Fusion Cloud releases for impact on integrations, reports, and custom solutions.
• Perform root cause analysis (RCA) for recurring incidents and propose long-term technical fixes.
• Collaborate with infrastructure and DBA teams on system performance, tuning, and monitoring.

IV. Collaboration & Documentation

• Partner with functional consultants to validate technical feasibility of configurations and setups.
• Prepare and maintain technical documentation including integration maps, ERDs, test scripts, and operational guides.
• Mentor support teams by providing knowledge transfer and troubleshooting guidelines.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related technical field
• Proven hands-on experience in Oracle Fusion technical development with expertise in at least 3 of the following:

1. Oracle Integration Cloud (OIC)
2. BI Publisher, OTBI, Smart View
3. FBDI, ADFdi, HDL (for HCM)
4. REST/SOAP APIs, Web Services
5. Oracle VBCS, APEX, ADF for extensions

• Strong SQL, PL/SQL, and data modelling skills.
• Familiarity with Fusion SaaS architecture, data structures, and security model.
• Experience with end-to-end integrations (on-premise to cloud, cloud-to-cloud, and hybrid).
• Strong knowledge of technical documentation standards (MD50, MD70, etc.).
• Exposure to Agile/Scrum project delivery methodologies.
• Ability to troubleshoot complex incidents and perform performance tuning.
• Good understanding of functional flows in Fusion ERP/HCM/SCM to contextualize technical solutions.

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5. Business Development Account Associate

Job Description

Reporting to the Squad Lead – Indirect Sales, the position holder will be responsible for indirect sales acquisition, revenue generation, development and management of relationships and service experience of the SME Customers to ensure growth, profitability and retention in the region. The position holder will further work with the relevant stakeholders within the region to execute relevant segment led sales strategies within the assigned region.

Responsibilities

• Meeting overall revenue and acquisition targets
• Health and Safety – Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
• Winning new businesses by identifying, developing and closing opportunities cantered on offering Enterprise solutions.
• Developing relationship with the customers within allocated territories and drive education and awareness of Enterprise solutions.
• Supporting the enterprise dealers & agency sales team, Regional & Territorial Management teams within the SME and retail channel
• Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
• Ensure enough sales pipelines to achieve the revenue targets.
• Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
• Monitor Gross Adds target within region and activate relevant sales channels to achieve the set target.
• Proper management of dealer and partner sales trackers.
• Implement agreed plans for dealers managed.
• Propose new areas of development and growth for dealers managed.
• Identification and profiling of all the businesses in the territory. Maintaining an up-to-date database of all businesses and profile.
• Development and implementation of a route plan which covers the territory.
• Identification of the market opportunism and submit reports on how they can be addressed.
• Proactively attend to dealer and customer related issues and get an excellent customer rating.
• Build long lasting business relations/partnership with customers and assigned dealers.
• Maintain 100% accuracy on reporting on market intelligence and customers feedback.
• Timely submission of territory report, Dealer/partner sales tracker.
• Up to date profile of accounts within the territory and up to date competitor intelligence.
• Activate alternative channels to drive sales and acquisition e.g Partnerships & agency
• Support retail as a channel to actualize Enterprise KPIs

Qualifications

• Must have technical / professional qualifications:
• Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
• At least 3 years’ experience in selling enterprise solutions, either directly or through partners
• Experience in managing indirect channel in a telecoms environment is an added advantage
• Strong business Acumen.
• Team player with pleasant outgoing personality & resilience
• Good communication and interpersonal skills
• Proactive, confident, energetic & with ability to work under pressure
• Must be willing to work anywhere in the country.
• Valid (BCE) driving license with no recent driving violations

DEADLINE: 26-01-2026

CLICK HERE TO APPLY