Job Title: Call Center Agent Vacancies: 17 Branch: Eco Bank Towers Employment Type: Full-Time Deadline: Aug 28, 2025 Job
Job Title: Call Center Agent
Vacancies: 17
Branch: Eco Bank Towers
Employment Type: Full-Time
Deadline: Aug 28, 2025
Job Purpose
As a Call Center Agent, you will manage the organization’s credit risk by implementing policies and frameworks that minimize losses while optimizing credit opportunities.
Duties & Responsibilities:
- Build and maintain strong, long-lasting relationships with customers.
- Achieve individual sales targets by promoting banking products and services (e.g., loans, deposits, investment products).
- Ensure timely and accurate management of customer accounts.
- Address customer complaints, issues, and queries in a prompt and professional manner
- Prepare daily, weekly, and monthly reports on customer interactions, sales, and account management activities.
Qualification, Knowledge And Experience
- Minimum of University degree.
- At least 1 year work experience as a Call agent handling business and customers.
Key Competencies
- Sales-oriented: Target-driven and able to achieve individual and branch sales goals.
- Team Player: Collaborative and able to work effectively with other branch teams to achieve branch goals.
- Problem-solving: Ability to handle customer complaints and issues calmly and professionally.
- Adaptability: Ability to thrive in a fast-paced and dynamic branch environment.
- Attention to Detail: Accuracy in handling customer accounts, transactions, and administrative tasks.
- Professionalism: Maintaining a high standard of ethics, compliance, and customer care
How to Apply
Interested and qualified candidates are invited to submit their applications, including a detailed CV and application letter, to careers@mwananchicredit.com. Please ensure that your application clearly demonstrates your qualifications and experience as outlined in this job advertisement
COMMENTS